Careers Build your career with Blue Light IT • Page 1

Blue Light IT, a leading cybersecurity company, is looking to hire a Help Desk Level 2 IT Support Technician with Cyber securityexperience.
Are you an experienced IT professional looking for your next challenge? We are seeking a Level 2 IT Support Technician to join our team. As a Level 2 technician, you will be responsible for providing advanced technical support to our clients and troubleshooting complex issues.

The ideal candidate will have:

• 2+ years of experience in IT support, preferably within an MSP environment
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware and software issues
• Experience with PowerShell scripting, including proficiency in automating tasks, managing active directory, and creating custom scripts
• Knowledge of networking protocols
• Experience with Microsoft 365 management
• Experience with firewall management
• Excellent communication and customer service skills
• A desire to continue learning and expanding your skills

If you are a team player who thrives in a fast-paced environment and have solid experience with PowerShell scripting, networking and firewall management, we want to hear from you! Apply now and join our growing IT team. We offer the following benefits: Healthcare, 401K, flexible working schedule.

Blue Light IT, a leading cybersecurity company, is looking to hire a Junior Help Desk Level 1 IT Support Technician.
Work full time and grow with a small and dedicated team who loves what they do and are eager to come to work every day. You will be handling inbound and outbound calls, emails, web-based tickets and requests to provide support to our clients as a first point of contact for customers seeking technical assistance over the phone, email or ticketing system.
You will need to be a team player, have great attendance, be reliable and able to work remotely when needed.

Responsibilities and skills:

• Excellent troubleshooting skills primarily in Windows desktop environments and mobile devices.
• Proven experience in IT Help Desk work of at least 1 year.
• Excellent verbal communication skills.
• Ability to perform remote troubleshooting.
• Ability to Walk the client through a problem-solving process.
• Know when to direct issues to next support level.
• Daily monitoring of clients and web-based systems.
• Familiarity with computer technology including VPN connectivity, RDP Sessions, etc.
• Must be proficient with Office365 Suite and know how to troubleshoot it.

From time to time you will need to go onsite to resolve issues that require physical presence and to assist with equipment installation.
Casual Dress unless going to clients.
Hours 8.30am – 5pm. We take lunch at our desks.

You’ll love working here. The pay depends on your experience and what you bring to the table.